TP Greece, strategic Digital Operations Integrator and a leading provider of integrated digital solutions, won the Gold Award for the second consecutive year in the category of “Best Home / Remote Agent Program” in this year Africa.
The awards ceremony took place on May 29 in Berlin, as part of the 20th Global Top Ranking Performers Awards organized by the Independent Contact Center World – The Global Association for Contact Center & CX Best Practices – the largest global community Experience.
TP Greece was represented by Dimitris Kazazakis, Director of Project Management, presenting the case entitled “Best Practices Leading the Work-From-Anywhere Revolution”. The presentation focused on the pillars that shape a modern and efficient remote environment, from the adoption of AI technologies, to the utilization of emotional intelligence (EI), the integration of single global processes, security, asset Lifecycle Management, and the real-time support support.
This award confirms TP Greece’s multi -dimensional strategy, which focuses not only on technological integrity but also on the strengthening of its people, offering continuous opportunities for development, support and connection – critical data on performance, consistency and customer experience.
Charlotte Foucteau, CEO of TP Greece, said: “Our second consecutive golden distinction proves that remote labor is neither a tendency nor a solution of necessity, but a stable and targeted strategy. Through the utilization of AI technologies and cultivating a human -centered culture, we have managed to convert the distance into an advantage – offering flexibility to our teams and measurable value to our customers. This recognition inspires us to further develop our model and raise the bar for innovation. “
With this victory, TP Greece qualifies for the world final of this year’s awards, which will take place in Greece, in Loutraki, from October 27 to October 31. There he will compete with the winners of the rest of the world’s geographical regions, claiming yet another top distinction.