With 93 minutes delay eventually departed from Thessaloniki The IC53 train to Athens. The reason for the immobilization of train It seems to be a technical problem that occurred in the rolling material while he was going to depart.
The Hellenic Train, in its announcement, says the delay came from the infrastructure manager who undertook the change in traffic material. To 148 passengers of the train – As long as they waited to start their journey from Thessaloniki- Waters and snacks were given, the company clarifies.
About compensation of passengers, Hellenic Train stressed that the basis of legislation can take back 25% of the ticket value with them below:
- Tickets issued by ticket offices and paid in cash are only compensated by active ticket offices.
- Ticket holders who have been purchased with card, regardless of sales channel (ticket offices, webticketing & app) can:
* Either contact a station to compensate the ticket.
* Either send a written request to the company through the complaints/requests form with the ticket number, if it is electronic, or attach the PDF of the ticket or a clear photo if it is a publication, requesting the price, which will be returned to the card used to purchase the ticket.
For more information and for the submission of compensation applications, passengers are kindly requested to visit the Hellenic Train website or contact the relevant customer service services. “
The Hellenic Train thanks the passenger public for its understanding and cooperation.