The results of the public service evaluation for May 2025
Extremely interesting described the two presentations for the evaluation of public services by citizens and the internal evaluation of public employees For 2024 the Prime Minister described Kyriakos Mitsotakiswhich were presented today at the Maximos Palace.
“A month ago we announced our decision to give citizens for the first time to evaluate the services of the central state and self -government.
A single goal, how the State will become better. 65,000 citizens took part in the biggest poll ever done. A mirror of reality as the citizen experiences it, “said Kyriakos Mitsotakis.
“Now it is in our hand that the results of this great research are transformed into actions that will upgrade state agencies and build stronger bonds, trust relationships.
As evidenced by the data, we have no particular geographical differences in evaluation. There are some specific issues that concern some areas, such as the road network on our islands, “the prime minister continued.
And he said: “I think citizens have also told us things that we are suspected to some extent. And on the other hand, Gov.gr is evaluated. He closes his five years, he has come into our lives for good. We find it difficult to remember our lives before Gov.gr. It is a vote of confidence in this bold initiative we are modernizing. I hold on to the great acceptance of digital tickets, on the contrary, the image in transport is mixed, where there is a subway is better.
Interesting are what the citizens themselves say about municipal services. The poor state of roads and sidewalks. The deficiencies of parking spaces, a relatively better score in electricity and everyday life. Great rating between municipalities, we saw champions but there are also skies. “
Mr. Mitsotakis made a special reference to local building services that get a particularly low grade and a lower degree where there is evidence of illegal licensing and announced that drastic intervention is expected to be issued in the way in which building permits are issued.
“We have a first picture of citizens’ perception. If she could be imprinted in words, something is changing here but there is still a lot of work. We can and should have a modern state. At the core of this effort is measurement and evaluation. This is the reference point of all our initiatives. Those who deny measurement and evaluation in public structures essentially refuse to account for citizens for their actions. The evidence of evaluation is indicative. Compare the 2019 data with 2024, with the old law 97% of civil servants were judged as excellent. There was no evaluation virtually. When we talk about specific goals, they are linked to the specific job of each employee. We also evaluate the tools of artificial intelligence.
Finally, high performance employees fell to 9% of the total. There were also low performance employees and we also have redundancies of employees for a proven infringement of their duties. Not because they persistently and provocatively attributed below the average. That is why the government wants to revise Article 103, “Mitsotakis stressed.
He added: “This is also the first time they have been introduced and bonuses have been given. There is a framework for 40 million euros. It is important both at the employee level and at the level of organic unit. Yesterday we had a very interesting internal meeting on progress in the Land Registry. We have a debt of the best to reward them. We will continue our citizen evaluation initiatives for cutting -edge services with emphasis on specific areas. We want citizens when they come out of hospitals to say their opinion on health services. You will see it very soon. The goal is always not punitive but constantly to become better and identify problems. “
In closing, the prime minister emphasized: “We know that the state is angry at us many times. We can also change it with actions that are pleasantly surprised.
All this did not happen by accident. It took a lot of work, systematic effort. We looked in the mirror with courage and honesty, we saw things we like and others that we don’t like. “
Very high ratings on gov.gr
In the evaluation of public services for May, 64,789 citizens participated and the survey was open for 26 days, as he said Interior Minister Theodore Lebanese when presenting the results to the Prime Minister. The municipalities that participated were 184 and had answers. As he said, it was expected that most were given by the Municipality of Athens, followed by Thessaloniki and Heraklion.
Mr. Lebanese referred to the list of evaluated services. He noted that the services of self -esteem, where citizens had personal experience, gathered the highest rate of evaluations. A typical example is the rating of the sidewalks that reached 90%. According to Mr. Lebanon, services for which the ratings were below 50%, shows that they are not so well known for citizens to be able to evaluate them, and for example, among other things, the Gov.gr race ticket and the social services of municipalities.
Referring to the average terms of the six state services asked by AADE, at 6.1, EFKA at 5.3, the employment service at 5.6, the National Land Registry 4.9, the Foreigners’ Departments of 4.4 and especially for the Metropolitan Complexes of Attica and the Middle Ages. Criteria, and areas where there is delay in cadastralization or pending such as East Attica. The Aliens’ Departments are of interest, as he said, that where there is a need for seasonal staff, and in particular areas of high tourism development and with the need for land workers, for example Ilia, Dodecanese, the lower ratings are observed and the direct correlation of the workload is confirmed. He also stressed that wherever the subway is increased, satisfaction is increased, and where there are no fixed track means, there is greater discomfort. For the four public digital services, he said that AADE got 7.5, 6.1 the National Land Registry, 8.5 electronic prescription and 7.6 Myhealth.
Referring to gov.gr he said, among other things, that in its five years of operation it offers 2,176 services while 8,704,165 citizens have made at least one responsible statement. For the services of gov.gr he said that nine gathered very high ratings, for example 9 was assessed by the responsible statement, and with 8.8 the criminal record.
