The prime minister Kyriakos Mitsotakis He was chaired in the morning at an inter -ministerial meeting where the new electronic evaluation Dozens of services in the wider public sector by citizens.
“Our today’s meeting is really special, as it essentially concerns something that It is first done in the country. Nearly 5 million citizens have the ability to score public services themselves, with the first reason, with the aim of a state that is more effective and more friendly. So they can send their own message of those who concern their daily lives, from EFKA, the Land Registry, the AADE, the public transport, but also the situation in neighborhoods, schools, cleanliness, electricity and much more. “ The prime minister said during the presentation.
Evaluation will be done within minutes through voluntary completion of digital questionnaire on page axiologisi.ypes.gov.gr. The questionnaire will consist of about 50 questions and will cover about 45 services and bodies. Participants will score the services from 1, the lowest, up to 10, the highest, contributing to the wider network of evaluation measures now the state.
The questionnaire includes material for large central bodies such as e-EFKA and the AADE, Transportation, as well as for a multitude of services or sites offered by local government, such as cleanliness, road quality, public electricity, parking spaces, playgrounds, disability infrastructure, and animal care. Citizens will also be able to evaluate Gov.gr applications and digital services, like electronic prescription.
In the evaluation they will be able to take part in almost 5 million Greek citizens and foreign Residents who are registered in the National Register of Communication. Participants will be linked to individual Taxisnet codes and thus ensure that interested parties will only submit their answers once.
Beyond the questions, citizens will be able to write a short free text and suggest services that would like to see to be digitized. The questionnaire will not concern personal requests or evaluation of individual employees.
“We are essentially asking for a little bit of citizens’ time to give us extremely useful information on how we can become better. This is the central purpose of this effort: to be able to identify weaknesses and to be able to make real progress. It is essentially a accountability tool. We give the reason to the citizens and of course our obligation the next day is not just to put these elements to the public dialogue, but to use them so that we can really turn our attention to where our citizens indicate that there are significant weaknesses, ” Kyriakos Mitsotakis emphasized.
Outside the questionnaire are the public health structures, for which a separate evaluation method is in implementation. In addition, the questionnaire focuses on services that touch everyday life but are not considered frontal, that is, where citizens rarely need to come face to face with a public or municipal official. For frontal services, in which for example are the KEP, A complementary method of evaluation is planned, where the citizen will then receive a personalized message on the mobile where he can rate both the service he visited and the process of operating the State.
“I place a great deal of emphasis on an action that will soon unfold from the Ministry of Health. What is our purpose? When a citizen leaves the hospital or any other health structure, he can soon give us his score on the level of services provided in the health structure he visited, “the prime minister said.
Regular accountability tool and multilevel analysis for a better state
The questionnaire to measure citizens’ satisfaction is scheduled to be sent once every semester, every spring and every autumn, on the one hand to regularly evaluate and on the other to concentrate a rich database, which will allow better detection of problems, malfunctions and ineffective processes. The questions will be updated, depending on the observations of the citizens and taking into account the continued digitization of the state.
“Essentially what we do is the biggest research that has ever been done, in terms of state relations with society, with citizens. Only this time is the citizen who indicates to the administration who has to turn her attention and where to improve its operation, “Kyriakos Mitsotakis said.
The answers will be submitted anonymously, with complete security. The only elements to be collected are the age of each citizen involved and their residence area to analyze the age group and per municipality or region. The study of the data will be multilevel, with geographical, age and service criteria, to better identify the improvements required.
The resulting data will be available to everyone (Open Data), acting as a transparency and accountability tool to improve the state. Charts, maps and other forms of visual visualization of the elements will also be available.
The whole placement of the Prime Minister
“Today’s meeting is really special, as it essentially concerns something that is being done in the country for the first time. Nearly 5 million citizens have the ability to score public services themselves, with the first reason, with the aim of a state that is more effective and more friendly.
So they can send their own message of those who concern their daily lives, from EFKA, the Land Registry, the AADE, the public transport, and the situation in neighborhoods, schools, cleanliness, electricity and much more.
Essentially what we do is the greatest research that has ever been done, in terms of state relations with society, with citizens. Only this time is the citizen who indicates to the administration who has to turn her attention and where to improve its operation.
And all this is done with a simple process, anonymous process, in addition to initial identification, and what I think we need to emphasize is that this nationwide research can be done -and that is our goal -to be conducted every semester. The data will be open, they will be accessible to everyone.
We are essentially utilizing a very important tool that we have at our disposal, which is the National Register of Communication, which has now registered almost 5 million citizens. They will accept, as the Minister said, all these citizens will be a digital notice. And if they agree they will be able to answer 50 questions, as we said, for a wide range of public and self -government services, satisfaction will be scored on a scale from 1 to 10.
We are essentially asking for a little bit of citizens’ time to give us extremely useful information on how we can become better. This is the central purpose of this effort: to be able to identify weaknesses and to be able to make real progress.
It is essentially a accountability tool. We give the speech to the citizens and of course our obligation the next day is not just to put these elements to public dialogue, but to use them so that we can really turn our attention to where our citizens indicate that there are significant weaknesses.
Finally, what I want to emphasize is that this is only one action by the many that are developed on the quality of the quality of services provided by citizens.
I place a great deal of emphasis on an action that will soon unfold from the Ministry of Health. What is our purpose? When a citizen leaves the hospital or any other health structure, he can soon give us his score on the level of services provided in the health structure he visited. And this data will be public and obviously the public character of these data works, I would say, as an encouragement of how we can always improve our services.
I emphasize that the purpose of these efforts is never virtually punitive, it is how we will become better and where our citizens ask us to focus more on our attention.
So to ask, in turn, from the citizens who will receive this push notification, this message from the digital platform on which they are registered, not to ignore it. A few minutes we only ask for your time, so that we can all really become better. “
News today:
The moment of the episode at the canteen of the School of Mechanical Engineering – Student who hit the woman
Why Dubai was filled with Greek real estate media
Alcatraz, the legendary prison that … bent Capone – can Trump actually reopen?