At a time when technology is evolving at a dizzying pace, Charlotte Foucteau, CEO of TP in Greece, highlighted the importance not only of innovation but also of the human factor, through its participation in the panel “The Ai Race and the Future of Innovation”, in the context of Delphi ECONOMIC 2025. Mr Foucteau focused on the transformative role of Artificial intelligence In the experience of both the customer and the employees, as well as the creation of a modern holistic ecosystem of collaboration.
As he noted: “Technology is more value when it is surrounded by human thought and vision. Progress comes when innovation is combined with empathy, strategy with morality, meaning. “
As part of the EI/AI (Emotional Intelligence/Artificial Intelligence) approach, TP designs and implements solutions that incorporate AI technologies to improve the customer experience and the daily work of its people. Through advanced tools that offer Customer Experts in real time, targeted suggestions and access to knowledge when they need it, TP moves from traditional models of service to more personalized, direct and human experiences.
At the same time, new innovations in the AI field, such as Generic AI, are used for dynamic data analysis at all points of contact with the customer. Thus, a new quality of service is emerging – faster, more accurate and more meaningful – while employees are equipped with tools that allow them to save time, manage large volumes of information and quickly find the right solutions.
“We believe in a high-tech model, high-touch-technology that enhances and highlights human experience. The more technology evolves, the more we need to invest in human contact, creating authentic connection and real value, “TP CEO in Greece underlined.
Charlotte Foucteau was particularly concerned with the importance of the creative partnership between technological progress and human values. As he said, artificial intelligence highlights its complete dynamics when complementary to the human crisis, empathy and moral compass. “The future belongs to those who combine technology and human wisdom in a creative way. A future in which technology works in favor of people, and not vice versa. “
Particular emphasis was placed on strengthening the people of the company. TP develops learning and development programs that cultivate both digital skills and emotional intelligence while using modern training methods such as micro -education, gamified platforms and AI tutors. “We are not just filling seats, we build careers that are evolving with technology. When people feel ready and inspired, they are the most powerful innovation players, “he said.
TP today employs more than 12,000 workers in Greece, from 110 nationalities, serving 140 markets in 43 languages. With faith in its people, guided by innovation, and the destination of essential evolution, the TP continues to build the future of work.