With strong cooperation like the one with the Netflix And Canon, Teleperformance Greece is constantly strengthening its position in the Greek and international markets, expanding its portfolio with new customers and strategic partnerships.
With a collaboration that measures 6–7 years, Teleperformance Greece has been Netflix’s main partner, and since 2017 she has been strategically collaborating with Canon. This year, it was recorded Significant rise to retail, especially in the electrical appliance industry, Where the company is now working with top global brands, demonstrating its ability to grow in new areas.
This dynamic is also reflected in the financial elements, with the turnover (turnover) amounting to 460 million euros around 2024. 2025 is projected to remain at the same level, and by 2026 the utilization of artificial intelligence (AI) is expected to lead to ‘Huge growth’creating new services and even more value for customers.
Already in 2024, 70% of interactions were digital in nature while In 2030 this figure is expected to reach 80%.
“TP has not been a mere service provider for several years. It is the digital partner of each company, the one who designs and implements end-to-end solutions with high added value for our customers, “he noted yesterday (2.10.2025) at a journalistic event Charlotte Foucteau, CEO of TP Greece, Presenting the Innovation Lounge, a space where technology, education and collaboration coexist so that ideas can be done.
TP Greece’s Innovation Lounge enables “We present to our customers practical AI applications – from data analytics to automation solutions – always with the human element guiding their use”, according to CTO of the business, Odysseus Christoforidis.
With more than 12,000 workers in Greece, who speak 42 languages and come from 110 nationalities, TP Greece has been transformed by a traditional Call Center into Digital Partner for High-Value Services. It serves more than 140 purchases, covering the entire customer Journey-from pre-sales and after-sales support to business, digital and data services.
By 2020, during the pandemic, TP Greece adopted the teleworking and today 75% of staff work from home. With just 5,500 positions available in the offices, the company receives employees from remote villages and islands in Greece. At the same time, it makes 600 hires per month via DBA, and has contributed to the return of 240 Greeks abroad.
According to CEO, AI does not threaten jobs. “None of our 12,000 employees will lose his job because of AI. Artificial intelligence does not come to replace, but to improve the way of working. It is not “smart” in itself. She always needs a group of people behind her to work, “Ms. Foucteau underlined, paying particular attention to the part of empathy and human contact.
Today, TP Greece has Four Operational Centers – Two in Piraeus, one in Chania, Crete and one in Thessaloniki – and continues to invest in technology and human resources. Greece is emerging as a digital hub of international brands and high -value services.