Started the operation of My1521, the new integrated service center Taxpayerwhich marks a more modern, friendly and efficient time of citizens’ service by the Independent Public Revenue Authority (AADE), joining the call center and digital queries platform to a single, integrated, system.
The new Integrated Taxpayer Service Center My1521 was presented today at a press conference by AADE Governor George Pitsilis, in the presence of the Vice President of the Government Kostis Hatzidakis and the Minister of National Economy and Finance Kyriakos Pierrakakis.
What changes with my1521?
My1521 is a pan -Channe system that functions as the central point of AADE’s contact for the easy and immediate service of citizens, businesses and employees of the Authority, gradually gathering all support services at one point. It consolidates the 1521 telephone line with the MY1521 digital platform by offering a single and seamless service experience.
The new model changes the data in the field of service, as:
- It drastically reduces waiting time and offers immediate, fast and documented service to citizens and businesses.
- It enables taxpayers to resolve issues by phone or digitally, without having to visit AADE services, saving valuable time.
- It organizes and monitors all questions through a smart digital ticketing system, ensuring that no case will be lost and every question will have a comprehensive answer.
Kostis Hatzidakis stressed, among other things, that “the service of the citizen is our obligation. I had also treated it as Minister of Labor. The single service number 1555 has now changed the daily lives of employees, pensioners, all those who come into contact with the services of the Ministry of Labor and EFKA. This is what the Ministry of Finance and AADE is trying to do. In 1521 he has the ambition to upgrade taxpayers’ service. We have an obligation to reduce taxes as much as we can, but also to serve taxpayers in the best way. AADE has taken very important steps ahead in recent years, especially towards digitizing its services. And now with 1521 its contact with taxpayers is becoming more direct and more modern! “
Kyriakos Pierrakakis said: “Today we are inaugurating yet another very important step in serving citizens by the State, in the experience of this service.
The Prime Minister, Kyriakos Mitsotakis, had set a goal since 2019: the way the state, the state serves citizens, to change rapidly in the coming years.
This was achieved to a great extent by Gov.gr, by digital transformation, by a series of changes. But the State does not only serve citizens. The so -called “multi -channel service” is required. AADE here shows the way. And we will not get tired, and the Vice President and I, to congratulate both the Commander and to all of you, to all AADE executives. If you see the evaluations available to the citizens for it to serve it from AADE, they are really high. But more steps must be taken constantly, constantly improving. So is the arrest anymore? Continuously to improve and constantly achieve better service of citizens and businesses than the state. It is a reform that is being built day by day, it is something in which the state is constantly improving and I think it has gained trust and embraced by all citizens. “
“The new taxpayer service center changes overall and substantially the way we communicate with the citizen,” George Pitsilis said characteristically and continued, noting that:
“Our steady goal is a more open, efficient and friendly public administration that adapts to the needs of the citizen, with respect and understanding. My1521 is an innovative work that allows us to better use our human and technological resources, ensuring consistent quality of service, security and transparency. With this project, we turn a page, leaving behind weaknesses in our telephone conversation with citizens and going to the service of a new generation by AADE. Every day we expand the relationship of trust we have with citizens. “
How does the new My1521 Taxpayer Service Center works?
To provide optimal service, the new KEF operates with three distinct levels of support:
- 1st Level: Specialized Representatives respond directly to simple questions and provide general information
- Level 2: Specialized executives undertake more complex issues that require special knowledge and control.
- Level 3: AADE’s competent services are involved in the most complex cases where they need technical, regulatory or operational jurisdiction.
Call Center 1521 is available on business days:
- until 12/9, from 7:30 to 17:00
- from 15/9 onwards from 7:00 to 20:00
For digital service, the platform webchannel.1521.aade.gr It operates 24 hours a day, 7 days a week.