‘The competent authorities should immediately investigate the issue of charge of luggage And to push for solutions that will provide consumers with reliable proposals, “EKIZIO said in a statement.
The announcement came on the occasion of complaints filed by the European Consumer Organization of the Beuc and 16 European Member Organizations-of 12 countries (including EKIZO), the European Commission and the Network for Cooperation between EU Member States in the field of Consumer Protection Cooperation Network (Consumer Protection Cooperation Network) Companies charging unjustified fees to consumers for their luggage, according to an ERTNEWS report.
Consumer Associations and Beuc are calling for an EU investigation into the commercial practices of these airlines, as well as the wider industry, which exploit consumers and ignore the European Union Court (WEU/Case C-487/12), which has ruled that the charge for a luggage and a “rational” illegal.
This, as recalled, confirms the recent fines imposed on Spain, which clearly show that passengers have the right to carry a “reasonable” weight and “reasonable” dimensions, at no additional cost.
Research by the Dutch Consumentbond organization reports that 86% of consumers believe that a small object and a small trolley or a backpack should be included in the basic price of the airline ticket.
In addition, the recent proposal for revision of the Air Transport Passenger Rights is an excellent opportunity for the EU to transparently include services included in the basic ticket price to address issues such as hidden costs.
In particular, policy -making managers should also define the exact concept, such as “reasonable” weight and “reasonable” dimensions for luggage, to avoid unpleasant surprises at airports and to reduce time and money disputes to consumers and airlines.