Important innovation that gives for the first time In the history of public administration the ability of citizens to evaluate electronicallydirectly and unhindered the services offered by the central government and Local government promote The Ministries of Interior and Digital Governance.
In this way, the end users will simply and clearly declare their degree of satisfaction for a number of services, such as, for example, the quality of service they received at the tax office, the speed of garbage collection or the state of the road network, their sidewalks and schools.
As the Interior Minister reports Theodoris Lebanese In protothemathe digital platform will open in the middle of next week and about 5,000,000 citizens, residents of Greece already registered with the National Register of Communication to evaluate through a structured questionnaire and with a scale of 1 (not at all satisfied) to 10 (completely satisfied) services affecting their daily life, quality of life and work. P
Ministry’s Aragos estimate that there will be a wide response from citizens, which will ensure the success of the project.
Through the elements of the state, the questionnaire will be sent to the electronic port (gov.gr) of all registered in National registerwhile, according to simulations, Completion of the answers will take up to 7 minutes.
How will citizens evaluate the work of government, regional governors and mayors
The form of the questionnaire will include three basic parts:
–Evaluation of central government services: Citizens will be invited to score (from 1 to 10) the service they received by physical presence or electronics from AADE, E-EFKA, DBA, Land Registry, Urban Transport, Metro, Electronic Prescription, Myhealth and more. But also gov.gr services, such as a responsible statement, certificates, ticket issuance for sports competitions, rendezvous for a new police ID, electronic fee, National Pet Registry, Establishment of an Individual Business, Kids Wallet and more.
–Evaluation of Local Services: Questionnaires will concern municipal and regional services such as road network status, water supply, cleanliness, playgrounds, electricity, green spaces, municipal police, sidewalks, infrastructure for people with disabilities, KEPs, Town Planning Hosting structures etc.), municipal transport etc.
–Profile questions and sentences: Citizens will be able to report which services have recently visited (outpatient clinics, hospital hospitalization, KEP, tax office, land registry, etc.), if their children attend kindergarten, elementary school, etc., to freely submit their observations and to propose new services.
Per semester, “your complaints to the mayor”
According to the design, the research will take place twice a year, April – May and October – November.
The platform will remain accessible for two weeks for citizens who wish to answer the questionnaires. Subsequently, the answers will be processed and anonymous, while the results of the survey – showing which bodies the public gives the “Oscar” and to whom “golden raspberry” – will be released.
The main objective of the application It is the most realistic recording of the reality as possible in those bodies of public administration and self -government that come into direct contact with citizens and influence their daily lives. Identifying possible malfunctions, delays, omissions and malfunctions in order to correct them.
As Mr Lebanese typically states, “The research will help to focus and see why the ratings given by citizens, who are also the users of the service, and to correct it,” while explaining that the central state, municipal and regional authorities will have those data that will show them exactly where their services are. At the same time, the constant periodic evaluation will record and if the competent authorities have really made efforts to address the problems indicated by the citizens.
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